Refund policy

Return & Refund Policy

Last updated: November 2025

At Pastel Artwear, we want you to be completely satisfied with your purchase. Please review our return rules below:

Returns

• Returns accepted for 100 days from the date of delivery.
• All returns require the item to be in the same condition it was received — unworn, unused, with tags, and in original packaging.

Return Shipping

• Free return shipping is provided after your return request is approved.
• Do not send items back without contacting us first.

Restocking Fee

• A 10% restocking fee applies to all returns.

Final Sale Items

• No final sale items currently — all products are eligible for returns under these rules.

How to Initiate a Return

To start a return, contact us at:
📧 pastelstoreua@gmail.com
📱 +47 944 49 395
Return address: Schübelers gate 7 A, 0577 Oslo, Norway