Frequently Asked Questions

How long does production take?

Most pieces are made to order and take 2–4 weeks to produce. For custom or bespoke orders, timelines vary — we'll confirm this with you before we begin.

How do I provide my measurements?

Add your measurements (bust / underbust / hips in cm) in the order notes at checkout. If you're between sizes, note your preference (e.g. “between S and M, prefer a comfortable fit”). Unsure? Use the “Ask a question” button on any product page.

Do you ship internationally?

Yes — we ship worldwide from Oslo, Norway. Shipping times and costs vary by destination and are shown at checkout.

Can I order a custom or bespoke piece?

Absolutely. Custom orders are a core part of what we do. Contact us at pastelstoreua@gmail.com or via Instagram @pastelartwear to discuss your vision, timeline, and pricing.

How do I care for my garment?

Hand wash in cold water with a gentle detergent. Lay flat to dry. Avoid machine washing, tumble drying, and direct heat.

What payment methods do you accept?

We accept all major credit cards and other methods available at checkout — all processed securely through Shopify.